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Customer Experience Summit

Searching for new ways to interact with customers? Discover techniques for putting clients first from those who make it happen every day—the professionals at Walt Disney Parks & Resorts.

At Disney Institute, our customer experience solutions help provide a competitive advantage that enables organizations to achieve the highest levels of success. We’re pleased to announce our 2017 Customer Experience Summit at Walt Disney World® Resort May 23 to 26, 2017. Don’t miss the opportunity to transform your business with best practices in leadership excellence, employee engagement and quality service.


Check out the highlights from the 2016 Disney Institute Customer Experience Summit.


Why Attend? Learn time-tested models for designing and delivering a superior customer service experience from one of the world’s most trusted brands.

Disney Institute Summits offer exclusive, insight-based methodology that empowers organizations, enables cultural transformation and helps create lasting change.

Highlights include:
  • Disney executive keynote speakers who educate and inspire
  • Facilitators who guide attendees through exciting and immersive illustrations that bring business models to life
  • Behind-the-scenes field experiences that bridge business insights with real-world applications to make learning impactful and memorable
  • Business-neutral models based on time-tested best practices of Disney Parks and Resorts
  • Alumni status, which grants future access to specially-priced Disney Institute products
  • Engaging networking opportunities
  • Unexpected Disney surprises
Learn More


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Get In Touch

Phone: 321.939.4600
(M-F 9:00 am – 5:30 pm ET)

Email: You can also reach us through our Contact Form.
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