Print Share

Customer Experience Summit

Next year, we’re expanding one of our most popular professional development offerings—
the Disney Institute Customer Experience Summit—to not one, but TWO separate events in 2018:

May 7-9, 2018 | Disney Institute Customer Experience Summit (California)

  • Disney’s Grand Californian Hotel and Spa at Disneyland Resort
  • Registration opens Jan. 3, 2018, at 3 p.m. EST / 12 p.m. PST

August 27-29, 2018 | Disney Institute Customer Experience Summit (Florida)

  • Disney’s Grand Floridian Resort and Spa at Walt Disney World Resort
  • Registration opens April 3, 2018, at 3 p.m. EST / 12 p.m. PST

Check out the highlights from the 2017 Disney Institute Customer Experience Summit.

Why Attend? Learn time-tested models for designing and delivering a superior customer service experience from one of the world’s most trusted brands.

Disney Institute Summits offer exclusive, insight-based methodology that empowers organizations, enables cultural transformation and helps create lasting change.

Highlights include:

  • Disney executive keynote speakers who educate and inspire
  • Facilitators who guide attendees through exciting and immersive illustrations that bring business models to life
  • Behind-the-scenes field experiences that bridge business insights with real-world applications to make learning impactful and memorable
  • Business-neutral models based on time-tested best practices of Disney Parks and Resorts
  • Alumni status, which grants future access to specially-priced Disney Institute products
  • Engaging networking opportunities
  • Unexpected Disney surprises

Email Reminder


Mark Your Calendars

Sign up for email reminders and know when registration opens for future Disney Institute events.

Sign Up
Get In Touch

Phone: 321.939.4600
(M-F 9:00 am – 5:30 pm ET)

Email: You can also reach us through our Contact Form.
(No solicitors)