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Business Excellence

Multi-Day course beginning 11 Jun 2018
Walt Disney World® Resort (Florida)
Disney's BoardWalk Resort WDW

There are powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. The universal pillars of a successful business—great leadership, employee excellence, an exceptional Guest experience and sustainable results—are the key differentiators. Together, they form an enduring bond that makes it possible to continually grow the brand.

Throughout this course, you’ll discover the insights that drive the Disney organization. Learn how to adapt and apply the key business practices that can help strengthen your organization in the pursuit of achieving lasting results.

Learn How To:

  • Adapt time-tested Disney business insights to assess and improve your organization.
  • Communicate a leadership vision that inspires dedication and commitment among employees.
  • Apply key elements of the Disney employee engagement strategy to strengthen your culture.
  • Develop an organization that supports consistent delivery of exceptional quality service.
  • Foster a collaborative environment that draws on the creative resources of your entire organization.
  • Practice time-tested principles for building and fortifying your brand.
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Who Should Attend

This course is beneficial to anyone interested in discovering Disney’s insights and the operational practices that make The Walt Disney Company a worldwide success. Learn how to adapt and apply our best practices to meet your needs, helping to drive financial results, encourage repeat business and create a sustainable competitive advantage for your organization.

Business Excellence Course Details

An Introduction to the Disney Chain of Excellence

  • The power of a leader's values and vision.
  • Maintaining a corporate culture created by design.
  • Establishing exceptional quality service.
  • Sustaining customer focus to grow the brand
  • Creativity as a competitive advantage.

Leadership Strategies for Organizational Excellence

At Disney, leadership is not defined by your title—it's defined by your action. Our leaders proactively work to align their values with the company's vision and the result is a motivated, innovative and productive workforce. Learn the details of the Disney perspective on leadership and how to adapt it to your journey.

Learn How To:
  • Develop and passionately communicate a vision for the future of your leadership.
  • Align the processes and procedures of your organization with your personal and organizational values.
  • Communicate values and vision to all members of your organization.

Customer Focus

For over 90 years, Disney has been creating and sustaining lifelong relationships with its customers while producing strong business results. Explore the techniques used to retain loyal customers and identify effective strategies to deliver more effectively on your organization's brand.

Learn How To:
  • Identify the impact that being a customer-focused organization and committing to a brand promise can have on the financial performance and reputation of an organization.
  • Think differently about strategically focusing on the areas of culture, service and leadership.
  • Sustain a competitive advantage for your organization.

Employee Engagement Practices

By applying Disney's time-tested approach, you’ll learn insights that can help your organization hire the people that best fit your work culture as well as prepare them to be employees who are comfortable in their roles and know their purpose.

Learn How To:
  • Shape your organization’s culture based on desired employee behaviors and select people who fit that culture.
  • Adapt Disney training strategies that ensure employees are confident in their roles while also reinforcing your organization's culture.
  • Create a supportive environment through genuine care, including employee recognition, lifestyle support and eliminating workplace hassles.

Consistent Delivery of Quality Service

We’ll reveal some of the secrets behind Disney’s service culture and processes. Examine the time-tested approaches for delivering world-class service and discover how attention to detail creates a consistent, successful environment for both employees and customers.

Learn How To:
  • Develop an organizational culture that supports consistent delivery of quality service.
  • Understand that a common purpose and strategically focused processes can raise the level of customer satisfaction.
  • Discover the combination of people, place and processes that can help deliver on your quality-service commitment.

Continuous Feedback and Improvement

Disney has successfully cultivated the creative energies of its employees. Learn the techniques that can channel the diverse talents of your workforce and help unearth new and innovative solutions to everyday business challenges.

Learn How To:
  • Apply time-tested Disney concepts and practices to increase creativity and innovation.
  • Use your organizational identity to encourage and enable creative decision-making.
  • Improve business results through structural systems that engage employees who bring innovations to life.
Course Description

Pricing & Details

Disney's Approach to Business Excellence is available as a 5-Day course at the Walt Disney World Resort.

For courses starting after Jan. 1, 2018
5-Day Course
Standard Pricing


Disney Institute Alumni and Guests
Non-profit employees
Military/Government employees
Disney Vacation Club member


Pre–paid Registration packs of 5-25+ for one organization To learn more, click here.

What's Included

  • 5 days of official Disney Institute training with two facilitators starting at 2 p.m. on the first day and ending at 5 p.m. on the fifth day. Unless otherwise noted, all Disney Institute public courses are delivered in English.
  • Comprehensive reference materials.
  • Guided field experiences throughout the Walt Disney World® Resort.
  • Meetings with working leaders and employees (Cast Members).
  • A welcome dinner on the first day of your course, daily breakfast and lunch buffet each subsequent day; and refreshments.
  • One (1) 5–day Park Hopper® Pass for the course attendee.
  • For items not included, such as accommodations, please see our Course FAQs
5-Day Course Pricing & Details

Now your organization can save when you pre–pay registration fees for multi-day Disney Institute professional development courses. Purchase 5 or more registrations in advance, and you can save on the non–discounted rate for any course in a multi-day duration.

Prepaid registrations may be used for any multi-day Disney Institute professional development course held only at the Walt Disney World® Resort or Disneyland® Resort. They can be used up to 12 months from date of purchase, giving you a flexible training option that fits within the schedule and needs of your business and your employees.

For more details or to purchase, please call 321.939.4600

Pre-Paid Registration Packs
Call 321.939.4600
If you have questions about our solutions.
If you prefer to be contacted later, simply use our online contact form.
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Course FAQ

Accredited by:

  • Society for Human Resource Management (SHRM)

  • International Association for Continuing Education and Training (IACET)

  • National Association of State Boards of Accountancy (NASBA)
Get In Touch

Phone: 321.939.4600
(M-F 9:00 am – 5:30 pm ET)

Email: You can also reach us through our Contact Form.
(No solicitors)