Talking Point: The Disney Institute Blog

April 03, 2018 by Bruce Jones, Senior Programming Director, Disney Institute

topic_6

Recently, I saw this wonderful story in the headlines about some of our Disney Cast Members turning an unfortunate situation into a memorable and touching moment for a young Guest. According to the ...

March 27, 2018 by Talking Point, Blog Editor, Disney Institute

topic_2

Introducing our new series: “Meet the Disney Institute Team: Five Minutes With…” Every few weeks, we’ll take this opportunity to introduce you to a member of our Disney Institute te...

February 05, 2018 by Jeff James, Vice President & General Manager, Disney Institute

topic_2

Recently, I had the opportunity to travel to the APAC region (Asia-Pacific and Australia) to visit some of our Disney Institute clients based there. Beyond fostering relationships, the purpose of my t...

January 10, 2018 by Bruce Jones, Senior Programming Director, Disney Institute

topic_8

If an experimental Audio-Animatronic Tiki Bird was breathing, and 99% of the audience would likely never notice, would it make a difference? It did to Walt Disney. A half-century ago during the deve...

April 26, 2016 by Jeff James, Vice President & General Manager, Disney Institute

topic_2

Are you looking for new ways to think about and improve your organization’s customer interactions? Do you aspire higher? In today’s competitive business environment, focusing on the customer experie...

April 19, 2016 by Bruce Jones, Senior Programming Director, Disney Institute

topic_6

Imagine, if you will, it’s 5:25 p.m. nearing the end of a busy workday. A colleague is rushing to get an important package shipped out to client, and can’t find the right type of packing materials a...