Tag #quality service

February 02, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

topic_6

The Haunted Mansion is one of Walt Disney Parks & Resorts signature attractions. When it first opened in Disneyland in 1969, it quickly became a fan favorite and has since been replicated in every...

January 19, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

topic_6

To help instill the spirit of each nation to World Showcase, the country pavilions at Epcot take part in cultural celebrations with guests. These celebrations include Bastille Day (France), Guy Fawkes...

January 17, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

topic_6

We pride ourselves in having a unique culture at Disney. We even have our own language that we affectionately refer to as "Disney-speak." As someone who came to Disney from the outside, I can attest t...

January 12, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

topic_5

Within Disney theme parks and resorts, name tags are an essential part of the costume. But what makes them so important? They make our frontline cast members more approachable, but more importantly, o...

January 10, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

topic_5

In both large and small organizations, its easy to lose sight of the big picture. As your day to day tasks pile up, goals fade away. Thats why it’s important to remind yourself and your employees how ...

December 28, 2011 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

topic_6

Throughout the year, Disney cast members take part in what we call Cross-Utilization. Its a simple concept, but not one that many companies implement. We send leaders, managers and office workers into...