Talking Point: The Disney Institute Blog

January 17, 2013 by Lance Koenig, Marketing Manager, Disney Institute

topic_6

Have you heard? @DisneyInstitute is tweeting LIVE from Disney’s Approach to Quality Service right now at the Walt Disney World® Resort. It’s a special look at the program showcasing the time-tested be...

December 20, 2012 by Bruce Jones, Senior Programming Director, Disney Institute

topic_6

When it comes to the customer service experience, why simply meet expectations when you can exceed them?At Disney, we call this the “wow factor." There is one thing that every guest brings with them w...

November 20, 2012 by Bruce Jones, Senior Programming Director, Disney Institute

topic_6

Smiles, cheerfulness, kindness and generosity are all things we usually associate with the holiday season, but not as often, with the customer service we receive. But why is this so often the case? Fo...

November 08, 2012 by Bruce Jones, Senior Programming Director, Disney Institute

topic_5

Walt Disney World, oft referred to as “the happiest place on earth,” seeks to create lasting memories for each and every Guest. These memories start with our Cast Members and the culture of care that ...

October 09, 2012 by Bruce Jones, Senior Programming Director, Disney Institute

topic_6

It’s no secret that Apple has been dominating the news this Fall—from the release of the iPhone 5 to patent infringement wars with Samsung. The latest firestorm for the technology giant has been...

October 02, 2012 by Stephen O'Neil, Marketing Associate, Disney Institute

topic_6

With a background in entertainment management at The Walt Disney Company and two advanced degrees to back it, Sean Bliznik, a Content Expert at Disney Institute, knows quality service. Starting out in...