Talking Point: The Disney Institute Blog

April 20, 2017 by Bruce Jones, Senior Programming Director, Disney Institute

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In recent years, Disney Parks and Resorts has expanded Guest service efforts to the digital world with the introduction of @WDWToday and @DisneylandToday, two new Twitter accounts created specifically...

October 04, 2016 by Bruce Jones, Senior Programming Director, Disney Institute

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As we discussed in this 2014 post, leaders play a crucial role in establishing the values and vision by which their organization will thrive. At Disney Institute, we believe and teach in our professio...

July 28, 2016 by Bruce Jones, Senior Programming Director, Disney Institute

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The goal of wanting to provide excellent service is nearly universal—that is, most organizations want to provide excellent service to their customers. However, as we have seen at Disney Institut...

May 24, 2016 by Bruce Jones, Senior Programming Director, Disney Institute

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A key insight that we explore in our Disney’s Approach to Employee Engagement training course, is that recognizing for important cultural values is just as important as recognizing all other business ...

May 06, 2016 by Bruce Jones, Senior Programming Director, Disney Institute

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In our Disney Institute professional development training courses, we teach individuals and businesses from around the world a fundamental lesson: Training is more critical to desired BEHAVIORS and ou...

April 12, 2016 by Bruce Jones, Senior Programming Director, Disney Institute

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Earlier this year, the New York Times printed an interesting article about how to build the perfect team, in which the author cites some compelling research pointing to why some work groups are succ...