Talking Point: The Disney Institute Blog

My Perspective: 5 Reasons You Do Not Want To Miss The Next Customer Experience Summit

March 06, 2018 by Bruce Jones, Senior Programming Director, Disney Institute

Many of you know me as the “voice of Disney Institute” here on our Blog, which is one of the highlights of my role at Disney. But, there’s another aspect of my job that always fills me with excitement: hosting the Disney Institute Customer Experience Summit and serving as its "official emcee."

I believe the value of this event is truly remarkable for any business leader or professional looking to improve their professional skills and learn new ways to enhance their organization’s customer experience (CX). But, why?

Here are what I believe are the Top 5 Reasons you don’t want to miss the next #DisneyCXSummit at Disneyland Resort, May 7-9, 2018:

1. Walk in Walt’s Footsteps—In The Place Where It All Began: A lot has changed since Disneyland first opened in 1955, but one thing that has remained the same is our commitment to perfecting the customer experience. At the next CX Summit, you will have the opportunity to walk in Walt’s footsteps and learn at the very place where our modern-day customer experience truly began.

2. Expand Your Professional Network: Trust me - you’ll meet hundreds of other really smart and fascinating business professionals from around the world, working in a wide variety of industries. Youll also meet many of our Disney Institute team throughout the event. Spending quality time with participants and hearing their stories is one of the things I look forward to the most.

3. Learn From Your Peers: Not only will you gain first-hand experience with many of our Disney Institute insights and concepts, you’ll also glean many ideas from your co-participants as well. As we’ve observed at our past Summit events, many participants learn they are facing business challenges similar to their peers. And, by hearing from each other and discussing different approaches during the Facilitator-led sessions, participants soon learn they offer invaluable learning opportunities for each other as well. 

4. Turn Inspiration Into Action: One of the greatest things participants tell me at CX Summit is how inspired they are to go back to their organizations, share what they’ve learned and apply it. Many have remarked how excited they are to be able to apply the Disney best practices they’ve learned back into their organizations immediately following the event. And, many more continue to share with us their success stories over time. 

5. Be Our Guest: Experience is still the best teacher! Not only will you observe customer experience in action at Disneyland Resort, you’ll get to experience firsthand what it’s like to be a Disney Guest – which is exactly what you are throughout the entire Summit. The concepts you’ll learn will come to life in a way that’s truly immersive and experiential. 

So, have I convinced you yet? I hope you can join us! Learn more about the Disney Institute Customer Experience Summit or register today.

Think about it? Do you want to miss this?

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Uncategorized | Tagged Bruce Jones, Customer Experience Summit, Quality Service, Disneyland Resort, Employee Engagement, Networking, #CX, #CustExp, #DisneyCXSummit

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