Talking Point: The Disney Institute Blog

In Their Own Words: Participants Share Their Impressions of the Disney Institute CX Summit

February 05, 2018 by Jeff James, Vice President & General Manager, Disney Institute

Recently, I had the opportunity to travel to the APAC region (Asia-Pacific and Australia) to visit some of our Disney Institute clients based there. Beyond fostering relationships, the purpose of my trip was to have meaningful dialogue with the leaders of these organizations about their strategies and businesses challenges. Not surprisingly, much of the conversations centered around the topic of customer experience (CX).

It turns out that, even halfway around the world, business leaders have a common focus. They’re looking for new ways and strategies to improve their organization’s CX, understanding its potential to drive differentiation, customer loyalty and revenue growth.

It also mirrors what I’ve been reading in new research findings. According to Conference Board’s 2018 C-Suite Challenge: “Today, companies compete as much on customer experience, customization and personalization as they do on product and price…” 

That brings me to my next point. While traveling recently, I’ve been receiving quite a lot of questions about two big events our team is producing later this year—also focused on the topic of customer experience!

People want to know, “What is the Disney Institute Customer Experience Summit?”

Well, who better to learn from than some of our actual past participants. Here, they share their personal impressions and key takeaways from last year’s Disney Institute CX Summit. Take a look: 


I hope these first-hand perspectives help to paint a better picture of what the Disney Institute CX Summit is all about. Of course, I’m partial, but I agree with everything they had to say, and I do think it’s a pretty outstanding experience for business professionals.

If you’re considering joining us, and I sincerely hope that you do, don’t wait! Both previous events have sold out far in advance, and a special “Early Bird” registration rate is available now through March 2, 2018. 

And, if you can’t make it to one of our upcoming CX Summit events, don’t forget our other Disney customer service training opportunities, including year-round professional development training courses.

Until then…

Keep learning. Keep improving. Keep aspiring higher!


Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Uncategorized | Tagged #DisneyCXSummit, Customer Experience, #CX, #CustExp, Customer Service, Quality Service, Service, Leadership, Employee Engagement, Disney Customer Service Training, Disney Customer Experience, Disney CX, Disneyland, Disneyland Resort, Jeff James

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