Home

Talking Point: The Disney Institute Blog

Disney Institute Customer Experience Summit Expands to Two Events in 2018 - Will You Aspire Higher?

November 10, 2017 by Jeff James, Vice President & General Manager, Disney Institute


I am thrilled to share some exciting news with you! Next year, we are expanding one of our most popular professional development offerings—the Disney Institute Customer Experience Summit—to not one, but TWO separate events in 2018:

May 7-9, 2018 | Disney Institute Customer Experience Summit (California)

  • Disney’s Grand Californian Hotel and Spa at Disneyland Resort
  • Registration opens Jan. 3, 2018, at 3 p.m. EST / 12 p.m. PST - Sign Up for an Email Reminder

August 27-29, 2018 | Disney Institute Customer Experience Summit (Florida)

  • Disney’s Grand Floridian Resort and Spa at Walt Disney World Resort
  • Registration opens April 3, 2018, at 3 p.m. EST / 12 p.m. PST - Sign Up for an Email Reminder

Starting in May 2018, we’ll bring CX Summit to the place where Disney Parks magic began—Disneyland Resort. Here, participants will enjoy exclusive field experiences, networking activities and an all-new roster of Disney executive keynote speakers.

Today, I’m happy to announce two of our keynote speakers for the Disneyland event: Mary Niven, Senior Vice President, Experience Development and Integration for the Disneyland Resort, and Kris Theiler, Vice President, Disneyland Park. They will each offer their unique approach to driving exceptional CX at Disneyland Resort, sharing key takeaways that participants can use to help impact their own organizations and businesses. (We’ll announce more keynote speakers for the Disneyland event soon.)

Then, in August 2018, we’ll return to Walt Disney World Resort for what promises to be another spectacular CX Summit, with exclusive field experiences, networking activities and Disney executive keynote speakers. (We’ll announce the line-up of Disney executive keynote speakers and more details on this event soon.)

In the meantime, take a look at these highlights from last year’s event:

As you consider your 2018 business objectives and professional development goals, think about adding Disney Institute CX Summit to your “must-attend” list. Sign up here to receive email reminders and additional updates as the registration dates get closer. Similar to previous Summits, they will fill up fast!

Registration for both events will be $5,250 per person, which includes all learning events, activities and networking functions, meals during the Summit (breakfast, lunch and dinner), supplemental learning guides and materials, and other Disney surprises. Additionally, specially priced Disney hotel accommodations will be available at the time of registration (pending availability).

The Disney Institute CX Summit is designed to inspire action. Not only will you participate in first-hand exploration of Disney business insights and best practices in service, employee engagement, and leadership, you will learn how these critical CX elements can be adapted and applied to your own customer interactions.  

Unlike other conferences where you only hear ideas, this one-of-a-kind, immersive learning event will be your unique opportunity to live, feel and observe CX best practices in action, in the world’s most renowned CX environment—the business operations of the Disneyland Resort and Walt Disney World Resort.

Sign up here to receive email reminders and updates about these events.

Think about it: Do you aspire higher?


Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form




Posted in Uncategorized | Tagged Customer Experience, #CX, #CustExp, #DisneyCXSummit, Customer Service, Quality Service, Leadership, Service, Employee Engagement, Company Culture, Jeff James


Get In Touch

Phone: 321.939.4600
(M-F 9:00 am – 5:30 pm ET)

Email: You can also reach us through our Contact Form.
(No solicitors)