Talking Point: The Disney Institute Blog

Registration Now Open! Aspire Higher at the 2017 Disney Institute Customer Experience Summit

January 26, 2017 by Jeff James, Vice President & General Manager, Disney Institute

Greetings everyone! I’m thrilled to share this exciting news… The next Disney Institute Customer Experience Summit will be held May 23-26, 2017 at Walt Disney World® Resort in Florida, and registration is now open!

If you didn’t have the opportunity to join us at last year’s Summit (check out these highlights!), or if you are just now learning about this incredible event for the first time, let me share why it’s something you don’t want to miss.

Are you looking for new ways to think about and improve your organization’s customer interactions? Do you aspire higher? In today’s competitive business environment, focusing on the customer experience (CX) has become the single-most important way for an organization to achieve success—often becoming its key differentiator and competitive advantage.

That’s why it’s critical for leaders of today’s organizations to understand that focusing on CX is not just about improving the “customer service” department, or function. It’s about paying extraordinary attention to the details of everything that happens before, during, and after these service interactions—the holistic customer experience if you will.

With CX now playing an increasingly important role in sustaining organizational growth and business success, we are so excited to announce the 2017 Summit.
Customer Experience Summit attendees
Unlike other conferences where you only hear ideas, this one-of-a-kind, immersive learning event will be your unique opportunity to live, feel and observe CX best practices in action, in the world’s most renowned CX environment—the business operations of the Walt Disney World Resort.

The Disney Institute Customer Experience Summit is designed to inspire action. Not only will you participate in first-hand exploration of Disney business insights and discover best practices in service, employee engagement, and leadership, you will learn how these critical CX elements can be adapted and applied to your own customer interactions. 
Customer Experience Summit general session
But, that’s not all! You will also:

  • Gain unprecedented access to learn from some of Disney’s most accomplished and influential leaders, including George Kalogridis, President, Walt Disney World Resort
  • Tailor your personal learning experience by selecting from an array of unique field experiences into the Disney Parks, Resorts and operational areas that have never before been available through the Disney Institute course portfolio
  • Get a holistic perspective on, “How does Disney do it?” in our approach to customer experience
  • Enjoy unexpected surprises and a little Disney magic along a way!

So, what are you waiting for? We hope you can join us. LEARN MORE about the Disney Institute Customer Experience Summit, including details on registration fees, the Summit agenda and a special rate on Disney Resort accommodations, or REGISTER TODAY.

Think about it: Do you aspire higher?

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Uncategorized | Tagged Customer Experience, #CX, #CustExp, Customer Service, Quality Service, Leadership, Service, Employee Engagement, Jeff James, Bruce Jones

Get In Touch

Phone: 321.939.4600
(M-F 9:00 am – 5:30 pm ET)

Email: You can also reach us through our Contact Form.
(No solicitors)