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What’s the Secret to Successful Teamwork? Just Be Nice

April 12, 2016 by Bruce Jones, Senior Programming Director, Disney Institute

Earlier this year, the New York Times printed an interesting article about how to build the perfect team, in which the author cites some compelling research pointing to why some work groups are successful, and some are not.

The author shared that what often distinguishes good teams from others is how teammate treat each other. The relationship employees have with each other clearly played a critical role in creating an effective work team effectiveness, keeping employees happier over time, and ultimately, impacting an organization’s overall success.

So, what was the secret ingredient in how these successful teams treated one another? Simply said, it was being nice!

This made perfect sense to us. At Disney Institute, in our professional development training courses, we share with business leaders something we have found to be a key success factor: organizations and leaders should strongly encourage peer-to-peer (employee-to-employee) care.

Peer-to-peer care can contribute mightily to fostering a “being nice to each other” work culture by:

  • Creating a healthy interdependence between co-workers, leading to an environment of mutual trust and collaboration.
  • Building and nurturing authentic relationships that tend not to be perceived as part of some other organizational agenda.
  • Fostering a genuine sense of a “caring community” where the bonds of trust are extremely strong - much like a family environment.

Think about it. Certainly, it’s much easier for people to stay and work hard with a “family” who supports, encourages and has each other’s back.

Ultimately, when co-workers like and trust one another, organizations can reap significant benefits in terms of higher productivity and higher retention, while also creating agile workplaces where teamwork, creativity and continuous innovation can flourish.

Interested in learning more? Read how genuine care can boost employee engagement and strengthen company culture. Looking for a more in-depth learning on the topic of improving company culture by fostering peer-to-peer care? Consider enrolling in Disney’s Approach to Employee Engagement, our professional development training course that imparts techniques for improving workplace culture through employee training, communication and care.

Tell us – What are some ways you can begin to create an environment of peer-to-peer care in your organization?


Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form




Posted in Employee Engagement | Tagged Employee Engagement, Employee Culture, Organizational Culture, Company Culture, Genuine Care, Bruce Jones


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