Talking Point: The Disney Institute Blog

Four Ways to Consistently Demonstrate Genuine Care

June 18, 2015 by Bruce Jones, Senior Programming Director, Disney Institute

Earlier this week, we shared the importance of creating a culture of care in the workplace, and we heard from a Disney leader on how he displays genuine care for his staff every day. By looking for opportunities to connect with employees as individuals, he consistently demonstrates that they are truly valued and cared for on both a personal and organizational level.

The key word is here is “consistently.” As we have learned, great leaders make genuine care a regular, daily priority. They don’t simply limit their show of appreciation to few times a year. They consistently put aside their own interests to protect employees, they actively demonstrate their support for colleagues and employees, and they actively listen to employees.

At Disney Institute, we believe that the key to sustaining genuine care is creating a care strategy, and then operationalizing it all year long. Here are four ways to operationalize genuine care in your organization: 

  • Find as many ways as practically possible to regularly demonstrate genuine for your people. “As practically possible” does not mean spending lots of money. Employees don’t expect an elaborate gesture; they just want to know you care about them as individuals.
  • Practice intentional listening as a critical tool and signal of care. People feel a tremendous sense of value and worth (i.e. they feel genuinely cared for) when it is clear that leadership is listening to them. Ask questions (beyond employee surveys), actively listen to your people, and take action based on what you hear.
  • Make the day-to-day work experience as hassle-free as possible. Find out what bugs employees or makes their jobs more difficult. Resolving even minor annoyances can have a big impact. People will feel cared for and listened to when you make their lives easier, which goes a long way toward creating a culture of commitment rather than one of compliance.
  • Encourage (and demonstrate) peer-to-peer care among employees. Why is this critical? Because peer-to-peer care is the purest and most genuine form of care, there is no company agenda. It creates a strong sense of community among employees and enhances the emotional connection between your employees and your organization.

Why is this important? Because displaying genuine for employees can have a powerful impact—translating not just into happier employees, but strengthening employee engagement and overall organizational culture as well.

Tell us – What would a care strategy look like for your organization?    

We’d love to hear from you! 
Post your response below, or respond to us on Facebook or Twitter using Hashtag #DThinkBlog.

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Leadership, Culture, Workplace Culture, Organizational Culture, Company Culture, Employee Engagement, Engagement, Care, Employee Care, Genuine Care, Bruce Jones

Get In Touch

Phone: 321.939.4600
(M-F 9:00 am – 5:30 pm ET)

Email: You can also reach us through our Contact Form.
(No solicitors)