Talking Point: The Disney Institute Blog

#DThink Twitter Chat Recap: Why Must Leaders Make Employee Training and Development a Priority?

June 04, 2015 by Bruce Jones, Senior Programming Director, Disney Institute

Leaders, take note: 54 percent of employees feel their leader lacks the necessary skills to effectively manage their staff, and 77 percent of employees feel they don’t have enough access to training and development programs. These striking findings are according to the Workforce 2020 study by Oxford Economics and SAP SE.

Of course, many factors influence these statistics, but in our work with clients, we see two in particular come up time and time again—and both have a direct and lasting impact on employee engagement: leadership and how well people are trained to do their job.

It’s a common mistake; many companies and organizations invest great effort in hiring the right people, but then underinvest in—or significantly underestimate—the amount of professional development training necessary to help those employees achieve their full potential. This can directly impact an organization’s turnover rate; providing a clear business case for why professional development training is critical in fostering employee engagement and retention.

During our most recent D’Think Twitter Chat (held the first Wednesday of each month), we had excellent dialogue with our Twitter community about this very topic. Questions and answers were based on the curriculum from Disney’s Approach to Leadership Excellence, our professional development training course that explores how leaders play a key role in fostering and sustaining employee engagement.

A number of fantastic insights were shared throughout the chat. Click here for a full recap, or below we have shared a few highlights from the discussion:


Share your perspective: What should leaders be doing to develop the talents and skills of their team?

We’d love to hear from you!
Post your response below, or respond to us on Facebook or Twitter using Hashtag #DThinkBlog.

Mark Your Calendar!
Join us for our next D’Think Twitter Chat on Wednesday, July 1 at 12 p.m. Eastern (9 a.m. Pacific)when we discuss another engaging topic.

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Leadership Excellence | Tagged Leadership, Professional Development, Training, Retention, Employee Engagement, Engagement, Leadership Skills, Leadership Training, #DThink, D’Think, Chat, Twitter, Workforce 2020, Bruce Jones

Get In Touch

Phone: 321.939.4600
(M-F 9:00 am – 5:30 pm ET)

Email: You can also reach us through our Contact Form.
(No solicitors)