Talking Point: The Disney Institute Blog

Celebrating When Employees Go Above and Beyond

June 25, 2015 by Bruce Jones, Senior Programming Director, Disney Institute

Recently, we saw this great story in the national headlines about an employee at the Tampa International Airport going above and beyond his regular scope of work to turn what could have been a little boy’s heartbreak—accidentally leaving his beloved stuffed tiger behind at the gate as he boarded his flight—into an unforgettable and touching moment. If you didn’t have a chance to catch this story, take a look here: Airport Takes Boy’s Lost Stuffed Animal Tiger on ‘Great’ Adventure in Florida.  

This story is a fantastic example of an employee taking it upon himself to provide genuine care and service for his customers (a six-year-old airport traveler and his mother in this case). But, it’s also an excellent opportunity to recognize the airport’s leadership for celebrating this action along with all of the employees who played a part in making it a reality. After all, as we’ve often shared here on our blog, positive reinforcement is one of the easiest and quickest ways to improve employee happiness and effectiveness.

At Disney Institute, we teach business professionals an important aspect of our own Disney company culture: recognizing cultural values is as important as recognizing all other business criteria or outcomes.

Why is this important? Well, I’ve heard it said that, often, “culture trumps strategy," so that would at least make culture something leaders should think about very deliberately. Celebration of doing the right things increases the likelihood that these good behaviors will be repeated by others, while increasing individual self-confidence. This “multiplier effect” of increased confidence enables more and more people to do their best work, which, with continuous reinforcement, can make a dramatic and lasting impact on the overall culture of the organization.

Tell us – How are you using recognition to create a work environment where going above and beyond seems like the most natural thing in the world?

We’d love to hear from you! 
Post your response below, or respond to us on Facebook or Twitter using Hashtag #DThinkBlog.

Photo Credit: ABCnews.com

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Posted in Employee Engagement | Tagged Culture, Organizational Culture, Company Culture, Workplace Culture, Recognition, Employee Recognition, Employee Engagement, Bruce Jones

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