Talking Point: The Disney Institute Blog

Culture 101: Why It’s Important to Hire For Behaviors as Well as Skills

March 26, 2015 by Bruce Jones, Senior Programming Director, Disney Institute

All organizations hire people. In the typical organization, a number of these new hires will fail—leading to the inevitable, and seemingly unending cycles of turnover, loss of productivity, and negative impact on morale and workplace culture. At the same time, many will become solid performers, and some will absolutely excel.

While some failure is probably inevitable, the organizations with the highest retention and most highly engaged employees often have one thing in commonthey are very intentional about their hiring processes.

What do these successful companies and organizations do differently? First, they understand that each new candidate comes with a set of pre-existing values and behaviors, which may or may not align with their organization’s culture. Then, they hire for a clearly defined set of desired behaviors as well as technical skills.

In the video below, Austin Brock further explains this concept. And, as we teach the individuals and organizations with whom we work, a candidate’s behavioral attributes can often make the difference between surviving and thriving within our unique organizational culture.

Want to learn more? Check out Four Ways to Be More Intentional About Employee Selection or 3 Reasons Its OK to Hire Less Qualified Candidates for some great tips.

Or, consider our professional development training course, Disney’s Approach to Employee Engagement, which offers the opportunity to examine first-hand our time-tested business practices to help you attract, train, and retain the very best people for your company culture.

How are you ensuring that candidates are right-fit for your organizational culture?

We’d love to hear from you! 
Post your response below, or respond to us on Facebook or Twitter using Hashtag #DThinkBlog.

Disney Institute uses business insights and time-tested examples from Walt Disney Parks and Resorts worldwide to provide relevant illustrations and engaging stories that help you develop the customer experience culture you are capable of delivering. With professional development courses offered by Disney Institute, you will discover ways to positively impact your organization and the customers you serve as you are immersed in leadership, culture, service and beyond.

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Culture, Workplace Culture, Organizational Culture, Company Culture, Employee Engagement, Engagement, Hiring, Selection, Recruiting, Bruce Jones

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