Talking Point: The Disney Institute Blog

Remembering Maya Angelou, A True Inspiration for All Generations

June 03, 2014 by Bruce Jones, Senior Programming Director, Disney Institute

Maya Angelou speaks at Epcots Millennium Village grand opening (1999).

Last week, the world lost an icon and great source of inspiration. Maya Angelou, renowned American author, poet and performer, passed away at the age of 86. A true source of encouragement for many, her influence spanned several generations and touched people from all walks of life.

Over the years, Angelou’s inspiring work even touched The Walt Disney Company. In 1999, she helped dedicate Epcot’s Millennium Village (pictured above) by reading one of her award-winning poems at the opening ceremony. And, from 1993 through 2001, our guests would have heard her distinguished oration as the “voice” of Magic Kingdom’s Hall of Presidents, as she narrated the script and gave the roll call of U.S. Presidents.

Since Maya Angelou has inspired so many, we wanted to take this opportunity to remember one of her most famous quotes: 

"I have learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel."
– Maya Angelou

That’s such a powerful and true statement! We all want to feel appreciated, valued and respected in all aspects of our lives. At Disney Institute, we so strongly believe in this idea that we teach business professionals about the importance of Genuine Care – a crucial step in creating and nurturing a positive workplace culture.

Here’s what we’ve learned over the years:

You must INTENTIONALLY find as many ways as practically possible to genuinely care for your people. Why? Because people truly want to believe that you care about them as an individual. And, when employees feel cared for, they in turn will care for and support each other.

So, as we remember Maya Angelou, we hope her words encourage you to treat everyone in your professional and personal life with heart. To learn more about the importance of creating a supportive work environment through genuine care, see:

We also hope you’ll take a moment to remember Maya Angelou and her inspiring words this week.

Tell us - has someone inspired you to create a more caring work environment? How?

We’d love to hear from you! 
Post your response below, or respond to us on Facebook or Twitter using Hashtag #DThinkBlog.

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Maya Angelou, Bruce Jones, Genuine Care, Care, Culture, Epcot, Inspiration, Inspire

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