Talking Point: The Disney Institute Blog

The Secret to Increasing Productivity: Forget About It

February 20, 2014 by Bruce Jones, Senior Programming Director, Disney Institute

Organizations and individuals are always searching for ways to increase productivity. With a finite number of working hours in the day, some organizations seem stuck on the number of tasks that can be accomplished.

What is the best way to increase productivity? It may just be to forget about productivity. In the below video, Austin Brock from Disney Institute explains why productivity, in and of itself, should not be the goal:

As Austin shares, “Stop looking at productivity and start looking at employee engagement.” How does employee engagement translate into increased productivity?

At Disney Institute, we have examined the importance of engaging employees at an emotional level by demonstrating genuine care. We have seen that the extent to which an organization genuinely cares for its people translates into the amount of discretionary effort employees invest in their work. Increased Employee Engagement = Increased Productivity.

Here are three ways to increase employee engagement at your organization:

  1. Care is not just a factor of what you do for people; it is how they feel about you and the organization. Offering benefits and services like dry-cleaning and gym memberships to your people will likely be appreciated. However, employees need to know that you care about the whole person. An employee’s work life and home life are not mutually exclusive and genuine care must extend beyond workplace “perks.”
  2. Intentionally Listen. Intentionally listening to your employees and making changes based on their input and suggestions is a great way to show you care and to make real improvements to the organization.
  3. Encourage peer-to-peer care. To extend genuine care beyond the traditional infrastructure of an organization, encourage peer-to-peer care. When teams create bonds and a sense of community, they are motivated by the support and encouragement they receive from each other. This supportive environment generates great team dynamics, which leads to more efficient and creative work.

How does your organization look beyond productivity to employee engagement?

Increasing employee engagement through genuine care 
is one of the key concepts we teach business professionals in "Disneys Approach to Selection, Training and Engagment," our professional development course focusing on shaping and sustaining organizational culture. To learn more about how you can attend an upcoming Disney Institute program at the Walt Disney World Resort in Florida or the Disneyland Resort in California, see our full Course Overview.


Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Employee Engagement, Employee Engagement Ideas, Employee Retention, Increased Productivity, Productivity, Bruce Jones

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