Talking Point: The Disney Institute Blog

The Consequences of Inadequate Training

September 12, 2013 by Bruce Jones, Senior Programming Director, Disney Institute

The Consequences of Inadequate Training

Zig Ziglar sent an important message when he said, "The only thing worse than training your employees and losing them, is not training your employees and keeping them."

An Allied Workforce Mobility study found that, within a year, employers lose nearly one-quarter of new hires while another one-third do not satisfy their productivity targets. The case for training as a means of employee retention is as strong as ever.

The problem? Companies select and hire people, but then underinvest in the training that helps develop the organizations desired behaviors. When people dont understand how to do their jobs they become frustrated, and since emotional engagement is the strongest driver of discretionary effort, frustrated employees are much less likely to reach their optimum level of productivity.

The impact can be felt in two major ways:

  • Internal: Frustration can have a detrimental impact on the organization as a whole — motivation and effort decrease, enabling a slow decay of your organizations culture.
  • External: The story goes that for every one person that hears about a good experience, 10 hear about a negative one — word travels quickly. Frustrated employees are more likely to voice their grievances, especially outside of the workplace. These people can poison your organization, and your brand.

How is your employee training designed to alleviate these potential frustrations? How could it be better? Share your thoughts in the comment below.

Image: Flickr User GS+

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Emoployee Training, Recruitment Training, Recruitment Techniques, Recruitment and Selection Process, Employee Engagement Ideas, Employee Retention, Employee Recognition, Employee Turnover, Motivating Employees, Bruce Jones | 0 Comments

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