Talking Point: The Disney Institute Blog

DThink Chat Recap: Customer Loyalty

May 16, 2013 by Bruce Jones, Senior Programming Director, Disney Institute

The first Wednesday of each month, a Disney Institute Facilitator joins us to host a D’Think (#DThink) Chat, a Q&A-style Twitter conversation, on Disney’s approach to a topic making a major impact on the business landscape. In May, Nicole Lauria joined us to discuss customer loyalty. Click through the slideshow below for a recap of this month’s chat and leave your thoughts in the comments below.

Don’t forget to join us next month on June 5 as a former Fortune 500 CEO, credited with taking his company to the top of the industry in workforce engagement, joins us to discuss employee selection, training, and engagement.

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Business Excellence | Tagged DThink Chat Recap, Customer Loyalty, Building Customer Relationships, Branding Strategies, Bruce Jones | 0 Comments

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