Talking Point: The Disney Institute Blog

Surveying Employee Engagement

April 23, 2013 by Bruce Jones, Senior Programming Director, Disney Institute

SilkRoad’s TalentTalk Research Program recently surveyed 781 HR professionals who reinforced the importance of employee engagement and provided insight into increasing employee retention.

According to the survey, the top three reasons employees become disengaged are:

• Burnout and overwork
• Dispersed workforce (working remotely)
• Lack of strategy from the company

Creating trust in management was the number one way respondents said employee engagement could be fostered and 89% of respondents agreed that engaged workforces have higher levels of employee productivity and employee retention.

At Disney, we believe that the extent to which you genuinely care for your people is the extent to which they will care for your customers — and each other. Taking an intentional approach to caring for your people, even if there is no direct benefit to the organization, will likely not only increase employee productivity and retention, it will lead to a better experience for your customer.

Do you see the same challenges in your organization? What could be done to keep employees more engaged? Leave your thoughts in the comments below.

View the entire infographic here.

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Employee Engagement, Employee Engagement Ideas, Employee Retention, Employee Recognition, Employee Turnover, Motivating Employees, Customer Experience Improvement, Bruce Jones | 0 Comments

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