Talking Point: The Disney Institute Blog

Empowerment is Not Improvisation

March 28, 2013 by Bruce Jones, Senior Programming Director, Disney Institute

Once your employees understand their purpose versus the tasks associated with their day-to-day job, empowering them with genuine authority will motivate them two-fold.

• Human factor: Empowered employees are happier employees. Happier employees are more engaged in their jobs.
• Service factor: Empowered employees are more driven to serve with their heart.

Remember, empowerment is not improvisation. Genuine authority can be delivered to your employees and supported by equipping them to execute within clearly defined boundaries.

How do you empower your employees? What impact has it made on your service experience?

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Employee Engagement, Effective Management, Employee Engagement Ideas, Motivating Employees, Customer Service Training, Customer Service Techniques, Bruce Jones | 2 Comments

2 Responses to Empowerment is Not Improvisation

  • Scot says:

    on March 28, 2013

    Empowermnet requires training, and giving them all the tools needed to be empowered. I work in t telcom network control center. the right tools and training. give the team the ability to be empowered to perform tasks correctly. Empowerment also allows your empoyees to bring to the table ideas that make the job more efficent and fun.

  • Linda says:

    on March 29, 2013

    I work as a long term care nurse. My "tasks" are taking vital signs, giving medications, helping with some personal care, helping with bathing, writing care plans, etc. My "purpose" is providing an environment and nursing care that is "Resident focussed" and promotes optimal health, dignity and well being. Since defining my "purpose," I have become more effective in my role and my Residents have benefited. I look forward to coming to work and my Residents look forward to seeing me. I have always enjoyed my job. Now I truly love it.

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