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Talking Point: The Disney Institute Blog

Empowerment is Not Improvisation

March 28, 2013 by Bruce Jones, Senior Programming Director, Disney Institute

Once your employees understand their purpose versus the tasks associated with their day-to-day job, empowering them with genuine authority will motivate them two-fold.

• Human factor: Empowered employees are happier employees. Happier employees are more engaged in their jobs.
• Service factor: Empowered employees are more driven to serve with their heart.

Remember, empowerment is not improvisation. Genuine authority can be delivered to your employees and supported by equipping them to execute within clearly defined boundaries.

How do you empower your employees? What impact has it made on your service experience?


Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form




Posted in Employee Engagement | Tagged Employee Engagement, Effective Management, Employee Engagement Ideas, Motivating Employees, Customer Service Training, Customer Service Techniques, Bruce Jones | 0 Comments


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