Talking Point: The Disney Institute Blog

@DisneyInstitute: LIVE from Disney's Approach to Quality Service

January 17, 2013 by Lance Koenig, Marketing Manager, Disney Institute

Have you heard? @DisneyInstitute is tweeting LIVE from Disney’s Approach to Quality Service right now at the Walt Disney World® Resort. It’s a special look at the program showcasing the time-tested best practices and business insights of The Walt Disney Company and their application to organizations across the public, private, and social sectors.

Would you expect that creating a lifelong memory for a Guest could happen in less than a minute? Is there a service standard more important than courtesy?

Join us as we uncover the answers to these questions and explore a “learning laboratory,” at the Walt Disney World® Resort, where these principles are practiced and performed every day.

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Quality Service | Tagged Good Customer Service, Skills for Customer Service, Customer Care, What is Customer Care, Quality Service

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