Talking Point: The Disney Institute Blog

Recognition and Rewards

October 18, 2012 by Bruce Jones, Senior Programming Director, Disney Institute

At Disney, we live by the mantra, “By celebrating success, we create a culture of success.” In a hectic work environment, it can be easy to overlook accomplishments and focus on shortcomings. While constructive criticism is important, so is recognition.

At Disney, we recognize:

  • Above and beyond Guest service
  • Outstanding Performance
  • Behaviors
  • Cast Member milestones with the company

We recognize our cast members’ efforts in many ways including:

  • Global Programs
  • Area Recognition Programs
  • Personal, face-to-face thank you’s

When our Cast Members are happy and feel appreciated, they translate that into quality service for our Guests. Remember to praise in public and coach in confidence, because happy employees mean happy customers!

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Selection, Training & Engagement, Rewards, Recognition

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