All Work and No Train...
August 23, 2012 by Jeff James, Vice President & General Manager, Disney Institute
Disney has long placed an emphasis on the quality of its training,
maintaining that it is the foundation for which exceptional quality
service is built. One of the key strategies in that training is setting
up your employees for success.
The PeopleMatter Institute has developed an infographic demonstrating just how valuable quality training can be.
(Click here to enlarge this image)
Describe for us in the comments below how training, or increased
training, has translated into success in your organization. What systems
or processes did you implement to aid those changes? Were the changes
Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our
Posted in Selection, Training, Engagement
Tagged Training, Quality Service, Infographic