April 19, 2012 by Jeff James, Vice President & General Manager, Disney Institute
We encourage all Cast Members to be leaders in their area. We believe that a leader is someone who makes an impact regardless of his or her title. To implement change, you must reward and recognize individuals when they do something right.
Most commonly, we use “Great Service Fanatic” cards. These are given by Cast Members to fellow Cast Members when they see each other doing something well and going above and beyond to deliver outstanding service.
Upon receiving one of these cards, a Cast Member must have it signed by his/her manager so he/she is aware of the praise. This small action of recognition helps to build leaders and encourage existing ones.
How would you define a leader?
How do you encourage and recognize demonstrations of leadership?
Posted in Leadership Excellence
Tagged Leadership Skills, Leadership Team, Effective Management, Employee Engagement Ideas, Employee Recognition, Motivating Employees, Customer Experience Improvement