Supporting long-term careers
March 08, 2012 by Jeff James, Vice President & General Manager, Disney Institute
It’s not uncommon to hear cast members say they have been with Disney for 10, 15, 30, even 50 years. Part of that is their love for the brand, but its also because they love the Disney culture and feel valued in their jobs. Whether you are a custodian or an executive, you want to feel like you are making a contribution.
We have a variety of ways in which we hear our cast members and recognize their contributions. First and foremost, leaders in our organization are expected to listen to cast member ideas and seriously consider them if they are viable. This is not only good for our cast members, but good for business! Some of the best operations in our theme parks came as a direct result of cast member feedback.
How does your organization listen to employees? Are you set up to encourage long-term careers?
Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our
Posted in Selection, Training, Engagement
Tagged Cast Members, Careers, Culture, Engagement, Leadership