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Talking Point: The Disney Institute Blog

Exceeding Guest expectations

March 06, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

Take the extra time to see things from your customer’s perspective and go the “extra inch” to make the experience better. We strive to exceed expectations through a series of small magical moments by paying attention to details to delight our guests. These little moments of magic add up to one amazing experience where all guests feel like VIPs (Very Individual Persons).

How can your organization go the “extra inch” for customers? 


Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form




Posted in Quality Service | Tagged Exceed expectations, magical moments, VIP


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