March 27, 2012 by Jeff James, Vice President & General Manager, Disney Institute
Safety, courtesy, show and efficiency – these four quality standards are the undercurrent for making magic daily at Disney. To help address efficiency, we created Disney’s PhotoPass Service to help Guests quickly capture family memories while in our theme parks.
Guests receive a PhotoPass card from a Disney photographer to keep and load photos during their entire vacation. The card can later be used to order images online. This creates a better guest experience and smoother flow of traffic in our theme parks.
You may not interact with thousands of customers on a daily basis, but you can still apply our quality standard of efficiency to your line of business. What can you do to improve efficiency for your customers?
Posted in Quality Service
Tagged Disneys PhotoPass, Efficiency, Quality Service