Talking Point: The Disney Institute Blog

Coaching for performance excellence

March 13, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

It is important to teach and train employees to focus on purpose rather than tasks. At Disney, our purpose is to create happiness for guests of all ages, everywhere. We look for opportunities to provide happiness and magic with the guest experience while doing a task. Stopping a task to fulfill a purpose creates magic for both cast members and guests.
Make sure everyone in your organization understands the ultimate goal; provide constructive criticism and schedule weekly meetings with managers. This way, everyone will be on the same page to fulfill your organization’s purpose. 

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Employee Engagement | Tagged Purpose, Performance Excellence, Training

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