February 23, 2012 by Jeff James, Vice President & General Manager, Disney Institute
Sometimes, great ideas just don’t work. At Disney, we consider these “successful failures.” In other words, we use every opportunity as a learning opportunity.
Consider these pointers when faced with difficult situations in your workplace:
•Every person is creative in his or her own way, and ever person has ideas. Leverage those innovative abilities to create solutions to problems.
•Without risk, organizations fail. Take a chance on something new. If it does not work, learn from it and do better next time.
Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our
Posted in Business Excellence
Tagged Creativity, Innovation, Successful Failures