Talking Point: The Disney Institute Blog

Leaving a Lasting Impression

February 16, 2012 by Chi-Hsiang Yen, Public Relations Coordinator, Disney Institute

In one day, as many as 20,000 guests could walk through the gates of a single Disney Park. Hello seems obvious, but have you thought about the goodbye?
The goodbye may be one of the most important moments we have with our guests.  When the fireworks are over and guests are ready to head home, they will see cast members waving a special goodnight. The simple act of waving and thanking guests for visiting reminds that they will always be welcomed back. 
How do you ensure that your guests have a great experience at the end of their visit?

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Quality Service | Tagged Cast Members, Quality Service | 0 Comments

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