Talking Point: The Disney Institute Blog

Going Above and Beyond for Guests with Disabilities

February 29, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

Providing an exceptional experience for customers is essential for the success of any business. At Disney that extends to everyone, including guests with disabilities. A great example of this is the Villains Tonight! stage show aboard the Disney Dream. Two interpreters act out scenes from the show while they sign, providing nearly as much entertainment as the talent on the stage. At one point, Hades, the villain from Hercules and the star of the show, interacts with the interpreters. This provides a higher level of inclusion for audience members with hearing disabilities. 

How does your business go above and beyond for customers who may need special assistance?

Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our Contact Form

Posted in Quality Service | Tagged Above and beyond, Guests

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