Training for success
January 31, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute
Disney goes to great lengths to ensure that cast members understand the company’s heritage and purpose from Day 1. This helps them feel connected to the company, and to their jobs.
Everyone’s first day begins in Disney Traditions, where the new vice president of sales may be sitting next to a housekeeper or a transportation host. Whether full-time, part-time, or seasonal, everyone goes through this same orientation process. Our facilitators for Disney Traditions are not professional trainers, but role model cast members selected through a rigorous auditioning process for a one-year stint, delivering a couple of times per month as part of a rotating team. Having these operations people serve as communicators of company culture adds tremendous value and really gives a feel for what it is like to work for Disney.
What does your company do to train employees not just on the job, but on the company culture?
Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our
Posted in Selection, Training, Engagement
Tagged Disney Traditions, People Management, Cast Members