Seeing the big picture
January 10, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute
In both large and small organizations, its easy to lose sight of the big picture. As your day to day tasks pile up, goals fade away. Thats why it’s important to remind yourself and your employees how their efforts affect the overall guest experience – even if they don’t interact with guests directly. When your staff sees the big picture, they also see how vital their roles are to the business. Teaching employees how they fit into your overall operation and demonstrating how their role contributes to your overarching goals breeds unity and solidifies your corporate culture.
How do you keep your keep the big picture top-of-mind in your organization?
Disney Institute is ready to help you apply strategic rigor to your customer experience efforts - call us at 321.939.4600 or complete our
Posted in Selection, Training, Engagement
Tagged People Management, Quality Service