Our cast members are the ones making magic every day. If they weren’t happy, it would be difficult for them to make our guests happy. We’ve found over and over that if an employee feels truly valued in his or her job, if they understand what is expected of them and feel they are contributing, they will go above and beyond to deliver great service.
Employees need to know how their work contributes to the organization’s goals. Most of us feel better about our jobs when we know how we make a difference. Measure success and share those successes with your staff. Disney employs recognition tools including what we call Great Service Fanatic cards. These on-the-spot recognition cards praise cast members for going beyond the call and recipients are eligible for monthly prizes such as priority parking.
But one of the best ways to recognize people is to simply ask their opinion. By listening and truly valuing their input, we build a relationship that retains loyal and successful employees. And, by building relationships, information comes to you. As Walt Disney always said, “You never know where your next big idea will come from.”
What are your innovative ideas for recognizing and rewarding employees?