Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than The Walt Disney Company.
Disney Institute helps individuals and organizations reimagine their results by transforming exceptional customer service into a culture unified by a common purpose. Once people, place and processes are aligned with a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they are motivated to continue delivering extraordinary service. In short, employees who feel valued and appreciated will make sure their customers do as well.
In sharing our approach to service with successful individuals and the world’s top organizations, we understand that no two businesses are the same, and there is no one-size-fits-all answer. Disney Institute provides professional development courses suited for professionals to illustrate our unique philosophy on service, as well as other Core Competencies. By immersing ourselves within your corporate culture, we also offer custom business solutions designed to enable organizations to adapt The Walt Disney Company strategies through a tactical roadmap for transforming your organization.