Local Programs

From new employees to seasoned executives, everyone will find enormous value in attending Disney’s Approach Series programs.

Industries that have benefited from Disney’s Approach programs include:

• Hospitals/Healthcare Providers
• Financial Institutions
• Retail Outlets
• Automotive Sales/Service Locations
• Restaurants/Food-Service Companies
• Real Estate Developers/Management Companies
• Government Organizations
• Military/National Guard Management Personnel
• Utilities
• Manufacturers
• Insurance Companies

You will explore a sampling of Disney best practices that come to life every day at Disney Destinations around the world. Through a variety of Disney’s Approach programs, you will discover "the business behind the magic" - proven Disney business strategies that are adaptable to your own organization to help increase customer loyalty, retain employees and drive business results.

Available Programs:

Disney’s Approach to Business Excellence
Disney’s Approach to Leadership Excellence
Disney’s Approach to People Management
Disney’s Approach to Quality Service
Disney’s Approach to Brand Loyalty
Disney’s Approach to Creativity & Innovation

Disney’s Approach Series Topics

Disney’s Approach to Business Excellence

Immerse yourself in the key principles of the five core topics taught by Disney Institute.

Disney’s Approach to Leadership Excellence

Explore strategies and methods for improving team results through exceptional storytelling and leadership, because without strong leadership, organizations have little chance to grow or succeed. Learn proven leadership philosophies used to exhibit the values and behaviors that generate results - period.

Disney’s Approach to People Management

Disney’s Approach to People Management motivates organizations wishing to benchmark the Disney corporate culture, which is driven by inspired Cast Member (employee) pride and ownership. Explore proven techniques used to select, train, retain, and communicate with employees, which consistently maintain the unique and interactive culture of Disney Destinations around the world.

Disney’s Approach to Quality Service

Learn how Walt Disney Theme Parks and Resorts are able to understand the psychographics and demographics of our guests needs, using a sound service infrastructure, ongoing research, and quality standards that exceed Guests expectations. Youll see how attention to detail creates a consistent, world-class service environment.

Disney’s Approach to Brand Loyalty

Discover how the powerful relationship between experiences and a brand generates superior bottom-line results through greater customer and employee loyalty. Explore techniques used to retain customers for life and identify reliable strategies to deliver more effectively on your brand.

Disney’s Approach to Creativity & Innovation

Study how the Walt Disney Company taps into its workforce for creative solutions and inspiration. Examine how leaders bring together organizational identity, structural systems and a collaborative culture to create a steady flow of ideas that result in innovative products, service and experiences.