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As one of the most recognized names in professional development, Disney Institute provides professionals from the private, public and social sectors worldwide an opportunity to experience courses grounded in the time-tested success and insights from The Walt Disney Company. As the provider of uniquely Disney transformational learning experiences for more than 25 years, we inspire individuals to think and act differently. The result? Outcomes that clearly illustrate ways you can adapt and apply these concepts into your organization.
Leadership is not defined by your title – it is defined by your actions. The way you lead tells a story about your values and creates an example for others to follow. Successful leaders establish, operationalize and sustain the values and vision by which their organizations thrive.
There are thousands of job classifications at Disney, but there will always be one common goal: exceptional Guest experiences. How do we reach this goal? We hire a workforce that consistently demonstrates desired customer-focused behaviors through extraordinary attention to detail in our hiring and training processes.
No matter your industry we believe that exceptional service is achievable for every organization because exceptional service is based on systems and processes that you control. At Disney, everyone strives to exceed customer expectations every day because our processes are designed to meet this goal.
At Disney we recognize that our Cast Members (employees) maintain the vital link between customer satisfaction and brand reputation. This understanding is what sets the Disney brand apart. Brand loyalty is a reciprocal relationship that begins with the organization – be loyal to your customers in order to receive loyalty in return.
The key to business innovation is the ongoing inclusion of creativity through purposeful organizational processes. Disney understands that engaging and encouraging the imaginative power of employees creates a lasting competitive advantage and maximizes the rich resources every organization already has – your people!
There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful organization—leadership, culture, customer experience, brand loyalty, and creativity/innovation—are the keys to business excellence.
Business lessons from Disney Institute are immediately applicable to your organization in its delivery of patient-centered care. These lessons forge an enduring bond among inspired leaders, motivated physicians and staff, and satisfied patients and their families, which drives a reputation for service excellence.
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