Recognition and Rewards
Posted on October 18, 2012 by Bruce Jones, Programming Director, Disney Institute
At Disney we live by the mantra, “By celebrating success, we create a culture of success.” In a hectic work environment, it can be easy to overlook accomplishments and focus on shortcomings. While constructive criticism is important, so is recognition.
At Disney we recognize:•
Above and beyond Guest service•
Outstanding Performance•
Behaviors•
Cast Member milestones with the companyWe recognize our cast members’ efforts in many ways including:•
Global Programs•
Area Recognition Programs•
Personal, face-to-face thank you’sWhen our Cast Members are happy and feel appreciated, they translate that into quality service for our Guests. Remember to praise in public and coach in confidence, because happy employees mean happy customers!
This pin is an example of the recognition a Cast Member receives after 15 years of service
Posted in Selection, Training, Engagement
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Tagged Selection, Training & Engagement, Rewards, Recognition