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Optional or Operational? The Case for Great Training

February 04, 2014 by Jeff James, Vice President & General Manager, Disney Institute

 

The way you train your people sends powerful signals about what and who your organization values. At Disney Institute, we believe training is one of the most important elements to a successful company. However, many organizations under invest in training. Instead of developing new hires into culturally fit leaders, they simply hope employees will exhibit desired behaviors. Training should not be seen as optional; rather, it should be operationalized and embedded into the fabric of your organization. 

How can you make training the center of your organizations?

  1. Onboarding – A new hire will make many judgments about an organization based on their first few days; therefore, onboarding training is crucial for both the employee and the company. This training should go beyond “how-to” training into the “why” of an organization. By sharing the organization’s history and values, new hires will be more empowered to embody the spirit of the company and feel more fulfilled. At Disney, our new hire orientation is called “Traditions” and introduces our Cast members to not only important information they need to know about their new role, but also the legacy and history that remains at the heart of The Walt Disney Company. 

When developing an onboarding program, ask yourself these questions: 

What cultural values will be established during this training experience?

Based on this training experience, what room will be left for improvisation by employees? 

How will this training reflect care for employees?

  1. Transitioning Roles – When an employee transitions to a new role or moves from an hourly to a salaried position, training is necessary to reinforce the skills and behaviors needed to perform the job. Reengaging in training also offers an important opportunity to reinforce your organization’s values and culture.
  1. Continuous Learning & Development – An organization that invests in the wellbeing of its employees beyond the first day or month of their career will simply be more successful. Offering opportunities to further develop skills and improve leadership qualities shows genuine care for your employees. Individuals who continue to learn and develop will be more engaged in the workplace and more likely to stay with a company.

 

How does your organization ensure that training is important?

 



Posted in Selection, Training, Engagement | Tagged Training, Corporate Training, Professional Development, Onboarding, Employee Retention, Jeff James | 0 Comments


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