Once your employees understand their purpose versus the tasks associated with their day-to-day job, empowering them with genuine authority will motivate them two-fold.
• Human factor: Empowered employees are happier employees. Happier employees are more engaged in their jobs.
• Service factor: Empowered employees are more driven to serve with their heart.
Remember, empowerment is not improvisation. Genuine authority can be delivered to your employees and supported by equipping them to execute within clearly defined boundaries.
How do you empower your employees? What impact has it made on your service experience?