January 17, 2013 by Lance Koenig, Marketing Manager, Disney Institute
Have you heard? @DisneyInstitute is tweeting LIVE from Disney’s Approach to Quality Service right now at the Walt Disney World® Resort. It’s a special look at the program showcasing the time-tested best practices and business insights of The Walt Disney Company and their application to organizations across the public, private, and social sectors.
Would you expect that creating a lifelong memory for a Guest could happen in less than a minute? Is there a service standard more important than courtesy?
Join us as we uncover the answers to these questions and explore a “learning laboratory,” at the Walt Disney World® Resort, where these principles are practiced and performed every day.
Posted in Quality Service
Tagged Good Customer Service, Skills for Customer Service, Customer Care, What is Customer Care, Quality Service