Home
Print

@DisneyInstitute: LIVE from Disney's Approach to Quality Service

January 17, 2013 by Lance Koenig, Marketing Manager, Disney Institute

Have you heard? @DisneyInstitute is tweeting LIVE from Disney’s Approach to Quality Service right now at the Walt Disney World® Resort. It’s a special look at the program showcasing the time-tested best practices and business insights of The Walt Disney Company and their application to organizations across the public, private, and social sectors.

Would you expect that creating a lifelong memory for a Guest could happen in less than a minute? Is there a service standard more important than courtesy?

Join us as we uncover the answers to these questions and explore a “learning laboratory,” at the Walt Disney World® Resort, where these principles are practiced and performed every day.


Posted in Quality Service | Tagged Good Customer Service, Skills for Customer Service, Customer Care, What is Customer Care, Quality Service | 1 Comments


1 Responses to @DisneyInstitute: LIVE from Disney's Approach to Quality Service

  • Michael says:

    on February 05, 2013

    Does anyone know if there are easy to find transcripts of this or a certain hash tag we can search for on twitter?


Post a Comment

Get In Touch

Phone: 321.939.4600
(M-F 8:30 am – 6:00 pm ET)

Email: You can also reach us through our Contact Form.
(No solicitors)