Recognition and Rewards

October 18, 2012 by Bruce Jones, Programming Director, Disney Institute

At Disney we live by the mantra, “By celebrating success, we create a culture of success.” In a hectic work environment, it can be easy to overlook accomplishments and focus on shortcomings. While constructive criticism is important, so is recognition.

At Disney we recognize:

Above and beyond Guest service
Outstanding Performance
Cast Member milestones with the company

We recognize our cast members’ efforts in many ways including:

Global Programs
Area Recognition Programs
Personal, face-to-face thank you’s

When our Cast Members are happy and feel appreciated, they translate that into quality service for our Guests. Remember to praise in public and coach in confidence, because happy employees mean happy customers!

This pin is an example of the recognition a Cast Member receives after 15 years of service

Posted in Selection, Training, Engagement | Tagged Selection, Training & Engagement, Rewards, Recognition | 0 Comments

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