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Exceeding Guest expectations

March 06, 2012 by Stacey DiNuzzo, Public Relations Manager, Disney Institute

Take the extra time to see things from your customer’s perspective and go the “extra inch” to make the experience better. We strive to exceed expectations through a series of small magical moments by paying attention to details to delight our guests. These little moments of magic add up to one amazing experience where all guests feel like VIPs (Very Individual Persons).

How can your organization go the “extra inch” for customers? 



Posted in Quality Service | Tagged Exceed expectations, magical moments, VIP | 1 Comments


1 Responses to Exceeding Guest expectations

  • Wade says:

    on March 31, 2012

    Simple techniques: 1) Learn a guest's name and use it. 2) Greet guest within seconds of their entry to your establishment. 3) Remember their "special" requests and offer without solicitation for next visit..


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