Images

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DI’s Jeff Soluri takes participants to textile services at WDW in Florida as part of Disney Institute’s leadership course.
The textile services team at WDW processes about 80 million pounds of linens every year. It’s the largest laundry facility in the world, says Soluri.
Textile services at WDW is supported by 600 cast members who speak 10 languages. Soluri explains that effective leadership is imperative to keep things running smoothly.
Participants tour the 200,000 square foot textile services facility to learn about team engagement.
Soluri says it would take you 52 years to clean the same amount of linens that are washed at textile services in one day.
DI’s Monica Jordan takes participants backstage at Epcot to show best practices in employee recognition.
Jordan discusses the importance of cast member costumes with participants backstage at Epcot.
Participants get a look at the costuming operation while spending time backstage at Epcot.
Disney costuming is the countrys second largest working wardrobe, Jordan explains.
Facilitator David Mulvey demonstrates the Disney Point to participants at a Disney Institute program in Colorado.
Disney Institute facilitator Bruce Kimbrell leads a group of business professionals on a tour of Disney California Adventure in Anaheim, Calif.
Participants in a Disney Institute program in California listen to consultant Lisa Spahn explain the fundamentals of great customer service.
Consultant Scott Milligan explains Disney leadership during a keynote address in Blackpool, England.
Disney Institute facilitators create an interactive learning environment for professionals to learn Disney best business practices.
Facilitator Tom Madden shares stories and examples from Disney Institutes five core topics: leadership, service, management, loyalty and creativity.
Disney Institute takes participants into living laboratories – our theme parks.
Disney Institute facilitators use the theme parks to show how principles are applied.
A backstage experience at the Tower of Terror at Disneys Hollywood Studios in Florida.
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