Press Releases

As the professional development arm of The Walt Disney Company, Disney Institute engages leading organizations around the world in time-tested best practices, sound methodologies, and real life business lessons.

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Stacey Thomson

Disney Institute Public Relations
stacey.f.thomson@disney.com

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2011 Press releases

Disney Institute Updates Bestseller
Be Our Guest: Perfecting the Art of Customer Service

LAKE BUENA VISTA, Fla. – December 12, 2011 – In honor of Disney Institute’s 25th anniversary, Disney Publishing Worldwide has released an updated edition of Be Our Guest: Perfecting the Art of Customer Service, the quintessential guide to Disney’s legendary customer service. Authored by Disney Institute and writer Theodore Kinni, the updated book outlines how customer service continues to provide a competitive edge for a company that has experienced significant growth over the last decade.

Disney Institute Announces New Healthcare Service Program as Hospitals Prepare for Public Reporting of Patient Scores

LAKE BUENA VISTA, Fla. – July 01, 2011 – As a government deadline for public reporting of patient satisfaction scores draws near, Disney Institute announced today the addition of a professional development program created specifically for hospitals/healthcare organizations: Building a Culture of Healthcare Excellence.

Christina Keene Joins Disney Institute as Regional Sales Manager for Washington DC Metro

LAKE BUENA VISTA, Fla. – March 01, 2011 – Disney Institute announced today that Christina Keene has joined the company as regional sales manager for Washington DC. In this role, Keene will be responsible for cultivating relationships with Virginia, DC, Maryland and Delaware companies interested in developing a corporate culture that is focused on leadership, customer service, innovation and creativity.

Kathryn Shubert Joins Disney Institute as Regional Sales Manager for Chicago

LAKE BUENA VISTA, Fla. – February 28, 2011 – Disney Institute announced today that Kathryn Shubert has joined the company as regional sales manager for Chicago. In this role, Shubert will be responsible for cultivating relationships with Illinois and Wisconsin companies interested in developing or enhancing a corporate culture that is focused on leadership, customer service, innovation and creativity.

Peter Cho Joins Disney Institute as Regional Sales Manager for Los Angeles

LAKE BUENA VISTA, Fla. – February 28, 2011 – Disney Institute announced today that Peter Cho has joined the company as regional sales manager for Los Angeles. In this role, Cho will be responsible for cultivating relationships with Southern California and Arizona companies interested in developing or enhancing a corporate culture that is focused on leadership, customer service, innovation and creativity.

Suzanne Powers Joins Disney Institute as Regional Sales Manager for Boston

LAKE BUENA VISTA, Fla. – February 28, 2011 – Disney Institute announced today that Suzanne Powers has joined the company as regional sales manager for Boston. In this role, Powers will be responsible for cultivating relationships with New England and Tri-State companies interested in developing or enhancing a corporate culture that is focused on leadership, customer service, innovation and creativity.

2010 Press releases

Disney Institute Leisure Tours Offer Unique Opportunities to See Walt Disney World Resort

Exclusive backstage tours allow guests to go behind-the-scenes

LAKE BUENA VISTA, Fla. – June 21, 2010 – Disney guests interested in going behind the scenes at the Walt Disney World Resort now have new leisure tour options from Disney Institute. The professional development and training arm of The Walt Disney Company is offering guests the opportunity to go behind-the-scenes at all four Walt Disney World theme parks and get an insiders look at the operations.

Disney Institute Expands Program Offerings at Disneyland Resort

LAKE BUENA VISTA, Fla. – June 18, 2010 – Disney Institute announced today that it is adding a new slate of programs at the Disneyland Resort in Anaheim, Calif. The new programs, which will premiere in July, will focus on a specific topic each day, and are available for individual registration or groups of up to 10 people.