Our Videos

Corporate Overview

Disney Institute concepts have traveled to over 45 countries, touching thousands of large and small businesses alike. Learn how Fortune 100 companies have adapted and implemented more than 80 years of proven, time-tested Disney business principles into their organizations.

Duration: 4 minutes

Programs Overview

Bruce Jones, Director of Programming, Disney Institute, explains how Disneys proven best practices can be adapted to any organization, any size, anywhere in the world, through dynamic professional development programs.

Duration: 1 minute 35 seconds

Case Studies

The World Cup

Disney Institute traveled to South Africa to help the country prepare for the largest event they have ever hosted.

Duration: 3 minutes 48 seconds

Humana Inc.

Learn how Humana, Inc. successfully adapted quality service standards and delivered bottom line results.

Duration: 2 minutes 9 seconds

Miami International Airport

Miami International Airport, one of the busiest airports in the world, tapped Disney expertise to improve customer service delivery.

Duration: 1 minute 58 seconds

Insights from Disney Leaders

Giorgio Stock

Giorgio Stock, Executive Vice President and Managing Director, Disney Channels and Disney Interactive Media Group, Europe, the Middle East and Africa.

Duration: 2 minutes 1 second

George Kalogridis

George Kalogridis, President of Disneyland Resort® talks about Building a Chain of Excellence.

Duration: 2 minutes 19 seconds

Rilous Carter

Rilous Carter, Vice President of Disneys Hollywood Studios™ provides insight on the importance of delivering consistent quality service.

Duration: 1 minute 44 seconds

Karl Holz

Karl Holz, President, Disney Cruise Line and New Vacation Operations talks about the importance of risk-taking.

Duration: 1 minute 10 seconds

Matt Ryan

Matt Ryan, Senior Vice President, Brand Management for The Walt Disney
Company describes how successful companies leverage brand identity.

Duration: 1 minute 15 seconds

Erin Wallace

Erin Wallace, Sr. Vice President of Operations at Walt Disney World® Resort, explains how inspired employees can fuel the success of any organization.

Duration: 1 minute 59 seconds

Barrie Godwin

Barrie Godwin, Senior Vice President of Disney Character Voices International, Worldwide Technical Services, and Worldwide Media Library Services & Operations talks about Lessons on Leadership.

Duration: 2 minutes 36 seconds

Thoughts from Participants

Participant Testimonials

Hear some thoughts from our clients and participants about their Disney Institute program experiences.

Duration: 1 minute 17 seconds

Mary Lynn Hibdon: Lifetrack

After two days into her Disney Institute experience, Mary talks about how the program met and exceeded her expectations.

Duration: 59 seconds

Joan Bidard: Certified Management Accountants of Alberta

Working in customer relations, Joan was looking to Disney for ways to "do things right". Listen to see what she found out from her Disney Institute course.

Duration: 56 seconds

Devin Shierling: Team Marketing Alliance

Hear how Devin was motivated to change the culture of his company after attending a Disney Institute program.

Duration: 37 seconds