Corporate Overview

Disney Institute concepts have traveled to over 45 countries, touching thousands of large and small businesses alike. Learn how Fortune 100 companies have adapted and implemented more than 80 years of proven, time-tested Disney business principles into their organizations.

Programs Overview

Bruce Jones, Director of Programming, Disney Institute, explains how Disney’s proven best practices can be adapted to any organization, any size, anywhere in the world, through dynamic professional development programs.

Case Studies

Humana Inc.

Learn how Humana, Inc. successfully adapted quality service standards and delivered bottom line results.

Miami International Airport

Miami International Airport, one of the busiest airports in the world, tapped Disney expertise to improve customer service delivery.

Insights from Disney Leaders

George Kalogridis

George Kalogridis, President of Disneyland Resort(r) talks about Building a Chain of Excellence.

Rilous Carter

Rilous Carter, Vice President of Disney’s Hollywood Studios™ provides insight on the importance of delivering consistent quality service.

Karl Holz

Karl Holz, President, Disney Cruise Line and New Vacation Operations talks about the importance of risk-taking.

Jim Lewis

Jim Lewis, President, Disney Vacation Club, discusses the connection between
customer service and brand loyalty.

Matt Ryan

Matt Ryan, Senior Vice President, Brand Management for The Walt Disney
Company describes how successful companies leverage brand identity.

Erin Wallace

Erin Wallace, Sr. Vice President of Operations at Walt Disney World® Resort, explains how inspired employees can fuel the success of any organization.

Thoughts from Participants

Participant Testimonials

Hear some thoughts from our clients and participants about their Disney Institute program experiences.

Mary Lynn Hibdon: Lifetrack

After two days into her Disney Institute experience, Mary talks about how the program met and exceeded her expectations.

Joan Bidard: Certified Management Accountants of Alberta

Working in customer relations, Joan was looking to Disney for ways to "do things right". Listen to see what she found out from her Disney Institute course.

Devin Shierling: Team Marketing Alliance

Hear how Devin was motivated to change the culture of his company after attending a Disney Institute program.