Ben Reed
Business Programs Facilitator

Professional Experience

Ben's business career began as a Disney College Program Intern at the Magic Kingdom® Park at the Walt Disney World® Resort. This experience working on the front line in a variety of service roles would prepare Ben to embark upon his Disney leadership journey as a Guest Service Manager at Disney’s Animal Kingdom® Park.

In his first Disney leadership role, Ben was part of a dynamic team of leaders responsible for the smooth and efficient operation of multiple attractions. Here, his passion for story-telling found expression as Ben inspired his Cast Members to deliver quality Guest service through maintaining the story and theme of each attraction while paying meticulous attention to detail. One of the most effective practices Ben developed in this work was recognizing the needs and contributions of his Cast Members. By supporting and “serving” his Cast, Ben was empowering them to serve the Guests.

With his leadership career blossoming, Ben seized the opportunity to put to good use the communication and organizational skills acquired through the pursuit of his advanced degree. As a writer and strategic planner for Walt Disney World Communications, Ben planned and managed multiple projects to better inform and educate both Guests and Cast Members on new developments at the Walt Disney World® Resort. Introducing exciting business initiatives such as Adventures by Disney, and developing Cast-focused messaging enhancements to the Disney’s Fairytale Weddings business, allowed Ben to showcase his communication skills .

It was a perfectly natural transition for Ben to use that experience as a springboard to his next career adventure as a Disney Institute Facilitator. Today, Ben shares his training, skills and experience from working at the Walt Disney World® Resort in Disney Institute workshops and presentations, while assisting his Guests in adapting them to their businesses.

Education

Ben holds a Bachelor of Science degree in Technical Communication and a minor in French from Fitchburg State College, and a Master of Arts degree Suma cum laude in Communication Theory from Suffolk University.